Custom Orders & Payment Policy
At Ashlar513 Print & Engraving Services, every custom project is handled with care and attention to detail. We work directly with our customers to bring their ideas to life.
Estimates & Quotes
Customers may contact us with their ideas, artwork, or project requirements. We will review the details and provide an estimate outlining the expected cost of the project.
Estimates are based on the information provided and may change if the project specifications, materials, or requested customization change.
Payment
All customer payments are processed through QuickBooks. Estimates and invoices will be sent directly to the customer.
Smaller custom orders generally require full payment before production begins.
Larger or more involved projects may qualify for a deposit, with the remaining balance due as outlined on the invoice.
Payment terms will be clearly stated on the estimate or invoice.
Production will not begin until the required payment has been received and any necessary design proofs have been approved.
Design Proofs & Approval
When applicable, customers may receive a digital proof before production. Customers are responsible for reviewing spelling, names, dates, artwork, sizing, and other design details before approving the proof.
Once approval is given, production may begin. Changes requested after approval may result in additional charges or production delays.
Custom-Made Products
Because many of our products are personalized or made specifically for each customer, please review all project details carefully before approving your order.
We want every customer to be happy with their finished product. If there is a problem with an order, please contact us so we can work toward a reasonable solution.
Questions?
Have an idea or a project you'd like to discuss? Give us a call. We'd love to hear what you have in mind!
Ashlar513 Print & Engraving Services
Processing & Production Times
Because every project is different, production times will vary depending on the type of product, customization, quantity, and complexity of the order.
An estimated completion timeframe will be provided with your quote or discussed when your order is placed.
Production begins after the required payment has been received and any necessary artwork or design proofs have been approved.
We will do our best to keep you informed throughout the process and notify you of any unexpected delays.
Shipping Policy
At Ashlar513 Print & Engraving Services, we take care to package your custom products so they arrive safely and in good condition.
Shipping Methods
Our primary shipping carrier is the United States Postal Service (USPS). Depending on the size, weight, destination, and requirements of an order, another shipping carrier may occasionally be used.
Shipping Costs
Shipping charges will be included in your estimate or invoice and will be based on the shipping destination, package size, weight, and selected shipping service.
Processing & Shipping Times
Because our products are custom-made, production times vary depending on the project. Estimated production time will be discussed when your order is placed.
Orders are shipped after production is complete and the required payment has been received.
Tracking Information
When tracking is available, tracking information will be provided to the customer once the order has shipped.
Delivery
Once a package has been accepted by the shipping carrier, delivery times and handling are generally outside of our control. We cannot guarantee carrier delivery dates.
If your package is delayed, lost, or arrives damaged, please contact us so we can help address the situation.
Questions About Shipping?
Contact Ashlar513 Print & Engraving Services. We're happy to help!
Returns, Refunds & Custom Product Policy
At Ashlar513 Print & Engraving Services, customer satisfaction is important to us. We take pride in creating quality custom products and want every customer to be happy with their purchase.
Custom & Personalized Orders
Because custom products are made specifically for each customer, we generally cannot accept returns or offer refunds for personalized or custom-made items simply because a customer changes their mind, orders the wrong item, or no longer wants the product.
Customers are responsible for carefully reviewing and approving all design proofs before production begins. This includes spelling, names, dates, artwork, sizing, colors, and other requested details.
Damaged or Defective Products
If your order arrives damaged, contains a manufacturing defect, or was not produced according to the approved specifications, please contact us as soon as possible.
Please include photographs and a description of the issue so we can review the situation and determine the appropriate solution.
Depending on the circumstances, we may offer a replacement, repair, or refund.
Incorrect Orders
If we make an error in producing your order, please contact us so we can make it right.
Non-Custom Products
Eligible non-personalized products may be considered for return on a case-by-case basis. Items must be unused and in their original condition.
Contact Us
We want to work with our customers to resolve any concerns fairly and professionally.
Please contact Ashlar513 Print & Engraving Services with any questions or concerns regarding your order.
Customer Artwork & Personal Information
Customers may submit photographs, logos, artwork, and other project-related files directly to Ashlar513 Print & Engraving Services by email.
Any files or information provided will be used for the purpose of preparing estimates, creating proofs, designing, producing, and fulfilling customer orders.
We respect our customers' privacy and do not sell or share their personal information or submitted artwork with unrelated third parties.
Customer-provided artwork and photographs will be treated as private business information and will not be used for unrelated purposes without permission.
Customers are responsible for ensuring they have the necessary rights or permission to use any photographs, logos, or artwork they submit for reproduction.
Copyright, Trademarks & Customer-Supplied Artwork Policy
Ashlar513 Print & Engraving Services respects the intellectual property rights of artists, photographers, businesses, brands, and other creators.
Customer Responsibility
Customers who submit photographs, logos, graphics, artwork, or other designs for engraving, printing, or reproduction represent that they:
Own the artwork or have permission or a valid license to use it.
Have authorization to request its reproduction for the intended purpose.
Have obtained any necessary permissions for copyrighted characters, brand logos, trademarks, photographs, or other protected material.
Protected Artwork & Logos
Ashlar513 reserves the right to refuse any project involving copyrighted, trademarked, or otherwise protected material when the customer cannot provide appropriate authorization.
This includes, but is not limited to, professional sports logos, college logos, company trademarks, cartoon characters, movie characters, celebrity images, and artwork belonging to another creator.
Proof of Permission
We may request proof of ownership, a license, or written authorization before accepting or producing certain projects.
Right to Refuse Orders
Ashlar513 Print & Engraving Services reserves the right to decline any project that may violate copyright, trademark, or other intellectual property rights.
We appreciate our customers' understanding and cooperation in respecting the work and rights of others.